We are always glad to help you with installation and configuring of the VPN connection. It's available not only by e-mail and IMs, but also by remote assistance (via TeamViewer application for example). Please, while contact us, provide as much detailed information (OS, plan, account name and etc.) as possible, so we could resolve your issue in a best way. Remember that requests by e-mail have the highest priority.
Notice: ZorroVPN is closing down in September 2021, read the annoucement

Feel free to create any support request or send us your feedbacks and suggestions via web-form: