Frequently Asked Questions
- What is a VPN and why VPN is needed?
- In which countries VPN servers are located?
- Is it available to watch TV shows and movies in the USA and the UK via VPN?
- Is it available to use torrent or any other P2P networks?
- Any prohibitions while using your service?
- Under what jurisdiction is your service?
VPN is a technology that allows passing network traffic via encrypted tunnel; it provides a secured access to internet and guarantees anonymity and privacy. Also you are able to access to the blocked or restricted sites and network resources. With VPN your real location will be hidden and you will get IP address of VPN server's country.
All countries are listed in the order page. This list is up to date.
Yes. Thanks to servers located in many countries it's available to enjoy any network resources to which access is restricted for people from some countries.
Using torrent or any other P2P networks is allowed without any copyright infringement on the basis of the legislation of countries where servers are located.
- How could I order a VPN subscription?
- What payment methods are accepted?
- If I'm not satisfied with the quality of the service, could I request a moneyback?
Go to order page, choose a plan and make a payment. Instantly after the payment your plan will be activated and you will be able to use VPN service.
Web Money, Perfect Money, PayPal, Visa/MasterCard, Bitcoin, QIWI, Yandex.Money, Litecoin, Dash, Zcash, Monero. If you want to pay by another payment system, please, contact support.
Yes, please read refund policy.
- Any traffic or speed limits?
- What is a connection speed while using VPN?
- How many devices I could connect to VPN?
- What ports are available for connection to VPN servers?
- Is it available to use proxy with VPN?
- What are VPN chains?
- Could you tell more about transparent access to .onion resources?
- What is a VPN+Tor?
- Do you have a port forwarding feature?
- Do you keep logs?
- Is ZorroVPN protected from VPN usage detection by MTU analysis?
- Do you have a Warrant Canary?
Connection speed depends on location of your ISP and location of VPN server. Usually the speed of connection is decreased by 10-20%. We recommend choosing the nearest server from your location if you need the best speed. You could check speed of connection at speedtest.net
It's allowed to connect no more than 5 devices.
443 and 53 over TCP & UDP.
Yes, it's available to use proxy to connect to VPN as well as using it after the connection to VPN.
Encrypted traffic goes through the first server, then through the second server and so on. So security and anonymity are raised to a higher level. Our service allows creating up to 4 servers in a chain.
After connection to VPN you will be able to visit .onion resources (resources of the anonymous network Tor) together with Internet resources. To test this feature connect to ZorroVPN and visit https://3g2upl4pq6kufc4m.onion (DuckDuckGo), http://am4wuhz3zifexz5u.onion (TorLibrary) or http://zqktlwi4fecvo6ri.onion (Hidden Wiki).
To allow to have an access to .onion resources in Mozilla Firefox browser you need to type about:config in the address bar and then set "false" value for network.dns.blockDotOnion option.
You can also visit .bit domains trasparently while using ZorroVPN.
All traffic will be forwarded from VPN server to Tor (anonymous network). Switching to Tor could be done without reconnecting to VPN server. In order to enable VPN+Tor you have to go to VPN management, click on "Geo", choose a server and switch external address of the VPN server to "Tor". We recommend this technique in conjunction with VPN chains as one of the best way to ensure a high level of anonymity.
Yes. It's able to create port forwarding rules to direct traffic on an external port to a port on an internal IP address. Port forwarding rules are set up for all available external IP addresses of the VPN server, and it works for VPN chains also. Our port forwarding realization is protected from "Port Fail" vulnerability.
Yes. When getting configuration files user could choose any MTU size, including the size that is used by default for the ISP connection.
Yes. Our Warrant Canary is available at https://zorrovpn.com/canary.txt
You can verify a signature with the help of the following command:
curl https://zorrovpn.com/canary.txt | gpg --verify
- I forgot my password
- I cannot connect to VPN
- Could you help me to configure VPN remotely?
Feel free to use password recovery page.
For resolving problems with OpenVPN, usually you should reinstall the software. If there will be no results, please, contact us with the detailed information about your problem.
Yes, we provide this service for free. Please, come to agreement with support about remote help time. Then install TeamViewer, run it and give your ID and password to our technical support.